Sonshine Blooms Website Refund & Return Policy
At Sonshine Blooms, every order is prepared with care and attention to detail. Because our products are fresh, natural, and often made specifically for each customer, we have specific policies regarding cancellations, refunds, and order issues.
Fresh Flowers & Floral Arrangements
Because fresh flowers are perishable and begin to decline naturally once they are cut and arranged, all sales of fresh flowers and floral arrangements are final.
We do not accept returns of fresh flowers or offer refunds simply because a customer changes their mind after an order has been prepared or delivered.
However, we want you to be happy with your purchase. If there is a problem with your order, please contact us as soon as possible so we can determine the appropriate resolution.
Damaged, Incorrect, or Problematic Orders
If your order arrives damaged, significantly different from what was ordered, or there is another issue with your purchase, please contact Sonshine Blooms within 24 hours of delivery or pickup.
When contacting us, please provide:
Your name
Order number
Date of delivery or pickup
A description of the issue
Clear photographs of the flowers/product, when applicable
Depending on the circumstances, Sonshine Blooms may offer a replacement, partial refund, full refund, store credit, or another appropriate resolution.
Because flowers are natural products, normal variations in color, size, shape, bloom stage, and appearance are not considered defects.
Flower & Product Substitutions
Flowers are seasonal and subject to availability. Occasionally, a specific flower, color, variety, or product may become unavailable after an order has been placed.
When necessary, Sonshine Blooms reserves the right to make reasonable substitutions while maintaining the overall style, color palette, quality, and value of the original order.
A reasonable substitution does not qualify an order for a refund.
Order Cancellations
Website orders may be canceled before Sonshine Blooms begins preparing or purchasing materials specifically for the order.
Once an order has entered preparation, flowers or other materials have been purchased, or the order has been completed, cancellation may no longer be possible.
If a cancellation is accepted, any applicable refund will be issued to the original payment method.
Same-Day Orders
Same-day orders may be subject to limited availability and may not be eligible for cancellation once preparation has begun.
If you need to cancel or modify a same-day order, please contact Sonshine Blooms as soon as possible. We will make a reasonable effort to accommodate the request when possible.
Delivery Issues
Customers are responsible for providing accurate delivery information, including the recipient's name, address, phone number, and any necessary delivery instructions.
Sonshine Blooms is not responsible for delivery problems caused by:
Incorrect or incomplete addresses
Incorrect recipient information
Failure to provide access to the delivery location
Recipient being unavailable when delivery requires a signature or handoff
Unsafe delivery conditions
Circumstances outside our reasonable control
If a delivery cannot be completed because of incorrect information provided by the customer, additional delivery charges may apply.
Weather & Environmental Conditions
Fresh flowers are affected by temperature, sunlight, wind, humidity, and other environmental conditions.
Sonshine Blooms is not responsible for normal deterioration or damage resulting from environmental conditions after delivery or pickup.
Customers are responsible for following any care instructions provided with their flowers.
Non-Perishable Products
For non-perishable products sold through the Sonshine Blooms website, such as certain gifts, décor, or other merchandise, return eligibility may vary by product.
Unless otherwise stated on the product listing, customers should contact Sonshine Blooms within 7 days of receiving the product to request a return.
Approved returns must be unused and in their original condition. The customer may be responsible for return shipping costs unless the item was defective, damaged, or incorrectly shipped.
Refunds will be issued to the original payment method after the returned item has been received and inspected.
Refund Processing
Approved refunds will generally be processed within 5–10 business days after the refund has been authorized.
The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
Gift Orders
If a floral gift is delivered to a recipient other than the person who placed the order, the purchaser remains responsible for the accuracy of the delivery information provided at checkout.
Contact Us
If you have a question or concern about your order, please contact us as soon as possible. We would much rather have the opportunity to make things right than have you sit there staring angrily at a bouquet. 🌸
Sonshine Blooms
Mandi-Kasula Clark, Owner
848 Dravis St
Girard, OH 44420-2078
330-717-0096
sonshineblooms@gmail.com
Important
This Website Refund & Return Policy applies to orders placed directly through the Sonshine Blooms website.
Custom weddings, events, bridal flowers, installations, and other contracted floral services are governed by the terms of the applicable Sonshine Blooms Floral Services Agreement.